Welcome!

I’m glad you’re here.

This website, www.alisonrex.com.au is owned and operated by Alison Julie Rex Paulin 72854981846 If you have any questions or need further information, please contact:

Alison Rex

Email: alison@alisonrex.com.au

Phone: 0448843843

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read it, as it sets out the terms of our relationship so that we may both benefit from clear boundaries and knowing what to expect from each other.

When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t agree, you should not continue to visit this website or purchase from me.

This document may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my products and services in the Client Services Agreement. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Content Disclaimer

On this website and in my social media accounts, I provide information about how to be healthy and have a healthy lifestyle. This content is provided solely for educational purposes to help you understand positive habits for better personal health and wellbeing.

Content Policy

I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information.

Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials or results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the information, I provide is accurate, relevant and up to date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!

I may modify the content provided on this website at any time, including altering or deleting it without notice.

Visitor Responsibilities

You are responsible for your own safety and well-being while browsing the internet. The information I provide in my content is generic and is not a substitute for specialised advice tailored to your unique circumstances. Do not take action or make major life decisions without first seeking independent, appropriately qualified professional advice specific to your individual needs.

Downloads

This site may offer paid and free downloads. While every effort is made to ensure these downloads are safe and hassle free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate protection against viruses and other malicious attacks that may occur without my knowledge or consent.

External Links

From time to time I may provide links to external sites. I have no control over the information provided on these sites, and the links are solely for your information, education or entertainment.

Disclaimer for Services and Products

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly provided to you.

I offer:

• Consultations – face to face or via zoom.

• Programs over a period of time and may include supplements, recipes and consultations.

• Food intolerance testing, microbiome testing through third parties such as Nutripath, microba and others.

• Products.

• Recipes and meal plans.

• My intention in offering these services and products to provide you with nutrition and lifestyle support so that you feel better and have positive health outcomes.

Why Work with Me?

I have a Bachelor of Health Science (Nutritional Medicine), Cert IV in Training, Associate Diploma in Business and Grad Cert in Tourism Management. I have an abundance of life experience that I share with my clients.

I take my responsibility of your health and wellbeing seriously. I am an active member of Australian Natural Therapists Association and continually update my qualifications through relevant courses to maintain my annual CPD status. I believe in evidence-based protocols and will not provide any fad diets. I enjoy listening to my clients and giving them the space and time to convey their health goals and support them throughout this journey.

Your Responsibility

To get the most out of your time with me, you will need to be open and honest about your current health and lifestyle which may be uncomfortable at times. This is a space of non-judgement to allow you to feel safe in sharing your health concerns and develop your health goals. You will need to turn up on time for your appointments and as much as possible adhere to any nutritional support and dietary recommendations detailed in your treatment plan.  

Important Information

It is expected that you are coming to see me to make long term changes to your health, which will take time. It’s important that you commit to working on making changes to your health in order to see results. There are no quick fixes or hacks to achieve good health. What works best is consistency, commitment and understanding for yourself what is going on with your health.

During your time with me you will find that your motivation dips, you start to go back to old behaviours and you feel deflated. This is normal. You can reset and get back on track very easily. It’s important to engage in self-care to help your mindset and ensure the dips don’t dive too low.

Everything provided to you from me is tailored to you for your health goals based on your own health history. It’s not intended to share with others or provide advice to anyone other than you.

Risks

If you feel that the treatments provided are not right for you or if you have any unexpected reactions it’s important to tell me so that I can provide other options. You should not change any prescription medication you are taking. Please advise me of any changes to your health such as pregnancy or planned surgery.

Limitations

Nutritionists are not medical professionals and cannot provide medical advice or conduct medical procedures.

Professional Advice

It is important to get clearance from your doctor or specialist before undertaking any major changes to your diet and lifestyle.

Suitability

The clients I like to work with will be punctual, open and honest (even if it’s uncomfortable) and be willing to try new things. Change is a big factor with achieving positive health results so if you are someone who likes eating the same thing every day and don’t want to change then this is probably not for you.

Success is up to you and how you show up to your appointments and stick to your treatment plan. If you  aren’t ready to commit yet, then come back when you’ve decided to change your life.

Unsuitability

I have a vast knowledge of health and nutrition however, you may not be a good fit if you are looking for fertility and pre-natal care.

Limitation of Liability

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

• replacing the goods or providing the services again; or

• if I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

If you feel that there is any problem with your purchase, please let me] know within 24 hours. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

Waiver

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

While I make all reasonable efforts to ensure that this website and my services/products meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim. 

You take full responsibility for your implementation of any suggestions that I may make while providing my services. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or making significant changes. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

You expressly agree that if this limitation of liability is unenforceable for any reason, my total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to me for my products/services.

Intellectual Property

You may store, print and display the publicly available content supplied solely for your own personal use.

If you are a student participating in my training, course content may be printed or downloaded to a local hard disk strictly for your personal and non-commercial use. Course content contains my trade secrets that are offered exclusively to students. It is an essential condition of participation that you agree that you will not provide extracts of any course content to anyone else under any circumstances.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on [my/our] part where none exists.

Payment Terms

All payments through this website are made securely through Square. You may choose to pay via EFT deposit into my bank account.

Security policy – I do not have access to account details . Any financial information is stored in accordance with Square’s security policy https://squareup.com/au/en/payments/secure

Payment terms – all payments should be made prior to the booking or at the time of booking.

Payment plans can be arranged on request prior to booking your appointment.

Delivery and Shipping

Delivery of items within Australia is by Australia Post.

Appointment Policies

It’s important to turn up on time for your appointment, however, I know that things can happen to derail the best intentions. Please contact me as soon as possible if you need to reschedule your appointment as a courtesy to others. If you are late to your appointment, I cannot extend the time.

Refund Policy

I do not offer a refund for change of mind, but if you are not happy, please contact us for a credit to be used on my other products or services.

Respectful Communication

I reserve the right to delete any comments on my website or social media accounts which are rude, offensive or which I deem to be unacceptable. Be kind and respectful!

Dispute Resolution & Jurisdiction

If you have any concerns, issues or complaint arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email me at alison@alisonrex.com.au and expect a response within 2 business days.

If I am unable to resolve the dispute by negotiation and discussion, you may like to access the complaints procedure offered by Australian Natural Therapists Association of which I am a member here: https://www.australiannaturaltherapistsassociation.com.au/about/complaints-process/

Non disparagement

If a dispute arises, we all agree that we will not engage in any public discussion about the issues, we will behave politely towards each other, and we will avoid any conduct or communication which might reasonably be expected to unreasonably interfere with any other person’s business or personal interests.

Jurisdiction

This agreement is subject to the governing law of NSW. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of NSW, and the Commonwealth of Australia, will have exclusive jurisdiction.